Hardie Warranty Rates

Siding-system warranty on Hardie-sided homes versus LP-sided homes, and where the Hardie tickets concentrate. Internal, Cascade Build. Homes completed Jan 2023 to Jun 2026; warranty tickets created 2023 onward.

built Sep 18, 20264,602 homes · 3,700 tickets readsource: TrackVia via both MCP channels

Headline

Hardie vs LP, same window, same definitions

Homes with ≥1 siding-system ticket

9.4%

Hardie · 2,869 homes

11.3%

LP · 1,733 homes

95% CI: Hardie 8.4–10.6 · LP 9.8–12.8

Tickets per 100 home-years

6.6

Hardie

9.2

exposure-adjusted, to Sep 18 2026

First-year tickets per 100 homes

9.0

Hardie · 7.1% of homes

11.3

LP · 9.3% of homes

homes ≥12 months old; like-for-like across years

Warranty cost per home

$27

Hardie · $76K / 363 tickets

$28

LP · $48K / 264 tickets

Total Costs on the warranty record

Hardie homes carry fewer siding tickets than LP homes on every measure, and product defects are rare. Of 363 tickets on Hardie homes: installation 232 (64%), cause unknown 72 (20%), third-party damage 20, product defect 19 (5%), weather 14, spec or color 6. By component: soffit/fascia 121 (33%), boards 112 (31%), trim 75 (21%), flashing and caulk 31, paint 20. Where a product line is named it is soffit (79), trim/batten (78) or fascia (24); lap boards are named 5 times. The Hardie warranty load is trim, soffit and fascia workmanship, not the lap siding itself.

Where Hardie rates run high

internal cuts · cells under 20 homes omitted

Division

Brand · division	Homes	% homes with ticket	per 100 home-yrs	First-year / 100	Install	Product	Cost
Hardie · Orem	1,715	13.1%	8.7	12.0	200	11	$66.8K
LP · Orem	1,054	12.5%	9.9	11.3	105	4	$33.7K
LP · Salt Lake	560	10.9%	8.2	11.4	61	1	$14.0K
Hardie · Salt Lake	552	5.8%	3.2	4.6	25	6	$6.9K
Hardie · Ogden	121	2.5%	5.0	—	1	0	$0.3K
Hardie · St. George	476	2.3%	1.7	3.2	6	2	$2.2K

Orem carries the Hardie warranty load. In Orem, Hardie and LP homes run about the same; outside Orem, Hardie homes are very quiet. Ogden's Hardie homes are too young to read.

Builders · Hardie homes

Builder	Homes	% with ticket	95% CI	per 100 home-yrs	First-year / 100	Install	Product	3rd party	Cost
Toll Brothers	114	23.7%	16.8–32.3	19.1	23.1	25	3	7	$18.7K
Richmond	154	13.0%	8.6–19.2	8.1	10.6	15	0	0	$3.7K
DR Horton (baseline)	1,592	10.1%	8.7–11.6	6.2	8.6	141	8	11	$32.4K
Woodside	327	7.0%	4.7–10.3	4.5	6.6	21	3	1	$5.8K
Visionary	133	6.8%	3.6–12.4	4.6	10.4	8	1	0	$2.7K
Hamlet	78	3.8%	1.3–10.7	3.1	4.8	3	0	0	$2.5K
Element Homes	105	2.9%	1.0–8.1	2.7	3.9	3	1	0	$0.4K
Meritage Homes	73	2.7%	0.8–9.5	6.4	—	2	0	0	$0

Toll Brothers is the outlier: one Hardie home in four gets a siding ticket, three times the company Hardie rate, with seven third-party-damage tickets and the highest cost per home. Century (4 tickets on 23 young homes) and McArthur and Bach (0 on ~25 each) are too small to rank.

Communities · Hardie homes, 25 or more

Builder · subdivision	Homes	% with ticket	per 100 home-yrs	First-year / 100	Tickets	Cost	Note
Toll Brothers · Wildflower	38	26.3%	52.6	55.0	19	$8.9K	young homes, 2 product defects
DR Horton · Quiet Valley Townhomes	55	25.5%	11.5	14.5	17	$5.0K	5 of 17 third-party damage
DR Horton · Cold Spring Ranch	28	25.0%	13.2	21.4	10	$1.7K	roof-cricket rework project
Toll Brothers · Canyon Point	65	23.1%	13.9	15.4	28	$9.4K	highest cost, 4 third-party
Richmond · Canton Ridge	60	21.7%	13.9	17.0	14	$1.7K	all workmanship
Woodside · Views at Lakeshore Crossing	39	20.5%	10.0	20.5	13	$1.6K
DR Horton · Summit Ridge	31	19.4%	9.9	16.1	8	$0.7K
DR Horton · Northshore	110	17.3%	8.1	12.8	22	$2.2K	largest community on the list
DR Horton · Viridian Plus	43	11.6%	23.5	15.8	9	$1.4K	young; repeat tickets per home
DR Horton · Viridian	107	10.3%	14.8	14.3	16	$2.6K

Construction manager of record · Hardie homes, 30 or more

CM	Homes	% with ticket	95% CI	per 100 home-yrs	First-year / 100	Install	Product	Cost
Jonathan Padilla	37	24.3%	13.4–40.1	53.9	61.1	11	2	$8.8K
Facundo Curi	135	20.7%	14.8–28.3	13.9	16.3	19	3	$15.2K
Christian Salomone	46	17.4%	9.1–30.7	8.6	17.8	10	1	$1.6K
Miguel Nunez	163	17.2%	12.2–23.7	9.0	16.6	33	0	$10.1K
Jorge Gonzales	524	13.4%	10.7–16.5	7.7	9.9	61	4	$14.0K
Alex Saldana	471	11.7%	9.1–14.9	6.5	8.3	42	2	$10.4K
Manuel Enriquez	60	10.0%	4.7–20.1	5.9	11.7	8	0	$2.3K
Dustin Edelman	508	6.1%	4.3–8.5	3.2	4.1	22	5	$5.1K
Antonio Bedolla	100	3.0%	1.0–8.5	6.2	0.0	3	0	$0.8K
Danny Cid	406	3.2%	1.9–5.4	2.1	3.2	8	2	$2.6K

CM is confounded with division and builder: the high rows are Orem CMs on Toll, Richmond and DR Horton Orem communities; the low rows are Salt Lake and St. George. Read it as "where", not "who", until a within-division comparison is run.

Product configuration · 2025+ homes with exact scope

Configuration	Homes	% with ticket	per 100 home-yrs	First-year / 100	Product defects
Hardie siding · Miratec trim	614	8.6%	11.0	10.0	5
Hardie siding · Hardie trim	728	6.6%	9.4	9.4	4
Hardie · primed (field-painted)	1,232	8.0%	10.3	9.7	9
Hardie · ColorPlus (prefinished)	111	2.7%	5.8	0.0	0
Hardie · buildings / multifamily	606	11.7%	7.1	9.5	3
Hardie · single-family	2,263	8.8%	6.4	8.9	16

Miratec-trim homes run a little hotter than Hardie-trim homes, and ColorPlus homes are very quiet, but both cells are small and the ColorPlus result rests on 111 homes.

Trend · first-year tickets per 100 homes

Completion year	Hardie homes	Hardie first-year / 100	LP homes	LP first-year / 100
2023	861	10.2	353	16.4
2024	723	7.3	434	8.8
2025 (homes ≥12 mo)	531	9.4	342	9.4

LP homes improved sharply after 2023 and now match Hardie; Hardie homes have been flat around 7 to 10 first-year tickets per 100.

What this suggests

internal read

The Hardie warranty story is trim, soffit and fascia workmanship, concentrated in Orem. Boards themselves are rarely the complaint and product defects are 5% of tickets. Fastening, gaps, caulk and flashing at trim and soffit are the recurring words.

Toll Brothers homes deserve a look on their own. Wildflower and Canyon Point together hold 47 of the 363 Hardie tickets on 103 homes, with the highest cost per home and a run of third-party damage. Whether that is spec, sequencing with other trades, or crew is not answerable from the ticket text.

The CM ranking is mostly a division ranking. A fair CM comparison needs Orem-only cells; Facundo Curi (135 homes, 20.7%) and Miguel Nunez (163, 17.2%) versus Jorge Gonzales (524, 13.4%) and Alex Saldana (471, 11.7%) is the within-Orem comparison worth having, and the gap is real but modest.

Two cheap data fixes would make the next pass sharper. A pick-one component field and a cause field on the warranty form would remove the text-reading step, and populating the Preventable checkbox (empty on all 6,456 records) would give the install-vs-product split directly.

Method and caveats

read before quoting

Hardie home: siding manufacturer on the job's Scope of Work (lap or panel field = Hardie). Exact for 2,365 homes finished 2025 onward; the other 2,221 use the builder's default scope, which matched the real value on 85% of active jobs. Oakwood's Ascent Collection at Wander was re-tiered to vinyl after its tickets named vinyl siding.
Hardie-related ticket: warranty work order whose primary component is boards, trim or battens, soffit or fascia, siding flashing or caulk, or water intrusion through a sided wall. Labelled by reading each of 2,127 siding-or-ambiguous tickets; 1,573 clearly stucco, stone, gutter or housewrap tickets were labelled by keyword. Explicit vinyl tickets set to not Hardie-related. A 60-ticket hand check agreed on component 58 times; cause agreed about 55 times, the rest being defensible "unknown".
Rates: share of homes with at least one ticket (Wilson 95% interval), tickets per 100 home-years to Sep 18 2026, and first-year tickets per 100 homes for homes at least 12 months old. Cells under 20 homes are hidden; under 50 are fragile.
Limits: a ticket is a work order, not a defect; cause comes from free text and is unknown on 20%; tickets before 2023 join to jobs under 55% and were excluded; work handled by builders' own crews is invisible; crew attribution exists only for homes completed since Sep 2025 and is too young to rank.
Anchors: all-time warranty items 6,456 on view 2831; jobs 10,605 on view 2803; job-level siding scopes 5,248 on the new view 3044 "Claude Siding Scopes All Jobs".

Files: ~/Documents/Claude Code/hardie-warranty-analysis/ (FINDINGS.md, data/analysis/rates_by_*.csv with confidence intervals, labelled tickets, cohort table, grounding memo and data dictionary). Built Sep 18, 2026 for Jared Reeves; internal.