Warranty process
Cascade Build · from builder report to closeout, with the billing branch for billable warranties.
Cascade Build warranty process flowchart
Vertical flow from builder report through corporate intake, division warranty manager accept/reject decision, field work, corporate closeout, and a billing branch for billable warranties.
Builder reports warranty
Cascade receives the request
Create warranty record
in TrackVia
Auto-notify builder
Corporate gathers info
Marks "Intake complete"
Division warranty
manager reviews
Accept or reject?
Reject: corporate
notifies builder
with justification
On-site assessment
(if needed)
Create & assign job tasks
Track & inspect tasks
Marks "Field work complete"
Notify builder or upload
Email or builder portal
Enter "Final date/time"
Warranty closed
Billing queue
if billable
Set price,
create QuickBooks
invoice
accept
reject
Corporate warranty
Division warranty
Decision
Billing